Service and support
If you need help handling your Unipower instruments or to interpret measurement results, we are here to help you. Unipower offers Support and Service Agreements. Contact your local representative or one of our Power Quality Experts directly to learn more.
If you have a problem with your Unipower equipment, contact your local representative for advice.
To continue keeping your Unipower equipment up to date with the current Power Quality norms and standards we recommend a Service Agreement with regular updates of software. Contact your local representative or us directly to learn more.
Here you can download our latest installation manuals (pdf documents):
UP-2210 Hardware Installation and configuration manual
UP-2210R Hardware Installation and configuration manual
For meters purchased before 2018 download this installation manual.
Visit our YouTube channel to view our instruction videos: Unipower on YouTube
For clients subscribing to the Unipower Cloud and Hosting Service: Upload your measurement file (.upm) on PQSecureWeb or activate Unipower SmartCom (yearly subscription) for automatic upload to the PQ Secure database. The uploaded data will be made available in PQ Secure Cloud for analysis and report generation instantly. The Unipower Cloud and Hosting Service provides a solution when time or availability limit the user to install or operate their own SQL server, and shared access to the PQ data within the organisation is required. Unipower operates and stores all the PQ data and provides the organisation with log-in and password.
If you have an ongoing Support Agreement with us and are asked to start TeamViewer, please visit this link: Unipower remote Quick Support. Our engineers will help you.
PQOnline 3 is the application to use when connecting to the Unipower measuring units. The application is used for installation, configuration of the instrument and real-time analysis.
Download PQOnline 3 here
Med ett support- eller serviceavtal kan du kontakta support och service på telefon 0322-63 80 20, välj support.
Du kan också skicka e-post till support@unipower.se
Om du har ett pågående supportärende hos oss och ombeds starta TeamViewer, använd nedan länk:
Klicka här för att starta en Unipower remote Quick Support session.
Johan Adolfsson
Senior Advisor
Henon Tesfai
Technical Support
Terje Thornqvist
Technical Support
Linus Krantz
Technical Support Manager